Returns & exchanges

Returns and exchanges

We want you to feel good in your Morra kit. If something is not right, you can withdraw from your purchase within 14 days of receiving your online order. You do not need to give a reason.
We do not offer direct exchanges. Need a different size or colour? Please return the item and place a new order for the product you want. You do not need to wait for your return to reach us before placing a new order.

How to return an item

Every Morra parcel includes a packing list & return form listing the products in your order.

To return an item:
1. Tick the return box next to each product you are sending back and enter the return quantity.
2. Place the packing list & return form inside the parcel.
3. Pack the item securely, preferably in the original packaging.
4. Send the parcel back using the return code or return label provided for your delivery method.
5. Keep your return receipt or tracking confirmation until the refund has been completed.

You do not need to fill in a separate return form.

Need another size or colour? Please return the item and place a new order for the product you want.

Lost the packing list & return form or need help? Contact us at hello@morra.cc.

If you received the wrong item or believe the product is faulty, please contact us before sending it back. Include your order number, a short description of the issue and clear photos of the product.

First-order return

Your first Morra webshop order includes one return parcel. With Omniva or DPD Pickup, this return is free. With DHL Express, the return costs 10 €.

Additional return parcels from the first order and returns from later orders are subject to the normal return charges.

The first-order return rates apply when you use the Morra return method provided for your original delivery. Faulty or wrongly delivered items are handled separately and Morra covers the return cost.

Return options and costs

Return shipping is normally paid by the customer, except for the first-order return described above or where the product is faulty or the wrong item was delivered. If you use a Morra return code or return label, any applicable return cost will be deducted from your refund.

Estonia: Omniva parcel locker
You can return your parcel using the return code sent by Omniva SMS.
Return cost: 3,90 €
First-order return: free

International orders: DPD Pickup
Place the completed packing list & return form inside the parcel, attach the return label and take the parcel to a suitable DPD Pickup point.
Return cost: 9,90 €
First-order return: free

DHL Express orders
For DHL Express orders, a return label is included in the parcel. If you want to return your order, place the completed packing list & return form inside the parcel, attach the DHL return label and follow the return instructions provided with the label.
Return cost: 19,90 €
First-order return: 10 €

Using your own return method

You may also arrange the return yourself. The first-order return rates above do not apply if you arrange the return yourself. In this case, please send the parcel to:

Morra
Disaintekstiil OÜ
Riia 138c
50411 Tartu
Estonia

If you arrange the return yourself, you pay the carrier directly. Please do not send parcels cash-on-delivery or to a parcel locker unless we have confirmed this with you first.

Product condition

Returned items must be clean and unwashed. You may try the item on carefully indoors, as you would in a shop, but please do not use it beyond what is necessary to check the size, fit or features.
Please try cycling apparel over clean underwear and avoid marks, odours, hair, deodorant, detergent residue or damage.
Items should be returned with labels attached and in the original packaging where possible.
We may reduce the refund if the item has been used more than necessary to check the size, fit or features.

Socks and base layers

Socks and base layers can be returned if they have only been tried on carefully, are clean, unwashed and have the labels attached.
Please try socks on over clean socks and base layers over clean underwear.

Pre-order, sale and personalised items

Regular pre-order products and sale items can be returned under the same conditions as other online purchases.
Personalised or custom-made products cannot be returned unless they are faulty. This includes products with custom additions, such as a name or other personalised detail.

Sets and partial returns

If you return a full set, we refund the set price according to the normal return conditions.
If you return only part of a set, the set discount no longer applies. The item you keep will be recalculated at its regular individual price, and the difference will be deducted from your refund.

Refunds

Once your return has been received and checked, we will process the refund to your original payment method.
We process refunds without undue delay and no later than 14 days after receiving your withdrawal notice. We may wait with the refund until we have received the returned goods or proof that the goods have been sent back.
If you return your full order, we refund the product price and the cost of the least expensive standard delivery option available for that order. If you chose a more expensive delivery method, such as DHL Express, the additional delivery cost is not refunded. Any applicable return shipping cost is also not refunded.

Wrong or faulty item

If you received the wrong item or believe the product is faulty, please contact us before sending it back.
Email hello@morra.cc with your order number, a short description of the issue and clear photos of the product.
For confirmed faulty or wrongly delivered items, Morra covers the return cost and will send you the next steps.