Terms and Conditions

Terms and Conditions

Last updated: 7 September 2026

1. General Provisions

1.1. The owner and operator of the webshop available at www.morra.cc is Disaintekstiil OÜ (hereinafter “Morra”), registration number 12565822, registered address Riia 138c, Tartu, Estonia.
1.2. These Terms and Conditions apply to all purchases made by consumers through the Morra webshop.
1.3. By placing an order, the customer confirms that they have read and accepted these Terms and Conditions.
1.4. Morra sells products only to consumers. Purchases made through the webshop are intended for personal, non-commercial use.
1.5. Morra currently delivers products to Estonia, Finland, Sweden, Latvia, Lithuania, Germany, Poland and Czechia.

2. Product and pricing information

2.1. Information about products is provided on the respective product pages of the webshop.
2.2. All prices displayed in the webshop are shown in euros (€) and include the applicable value added tax (VAT).
2.3. Morra applies VAT according to the destination country of the order in accordance with the European Union One Stop Shop (OSS) scheme. The applicable VAT rate is determined based on the customer’s selected delivery country.
2.4. The final price, including VAT and delivery charges, is displayed before the customer confirms the order.
2.5. Delivery options and costs are shown at checkout before payment.
2.6. Orders with a total product value of 200 € or more qualify for free standard delivery. In Estonia, free standard delivery means delivery to an Omniva parcel locker. Outside Estonia, free standard delivery means delivery to a DPD Pickup point. DHL Express is not included in free standard delivery.
2.7. Free standard delivery is determined at the time of purchase and is not recalculated if part of the order is returned.
2.8. Morra reserves the right to correct pricing errors. If a pricing error materially affects an order, Morra will contact the customer before processing the order.

3. Placing orders and conclusion of the sales contract

3.1. To place an order, the customer must add the selected products to the shopping cart, provide the required information and choose a delivery method.
3.2. The customer must ensure that all submitted information is accurate and complete.
3.3. Before submitting the order, the customer is given the opportunity to review and correct the order details.
3.4. The sales contract enters into force when payment has been successfully received by Morra.
3.5. After the order has been placed, Morra will send an order confirmation to the e-mail address provided by the customer.
3.6. If Morra is unable to fulfil an order due to stock shortages or other unforeseen circumstances, Morra will inform the customer as soon as possible and refund any payments received without undue delay.

4. Payment

4.1. Payments are processed through Montonio.
4.2. The following payment methods are available:

• direct bank payments in selected countries;
• Visa;
• Mastercard;
• Apple Pay;
• Google Pay;
• N26;
• Revolut;
• Wise;
• MobilePay.

4.3. Payments are processed in a secure environment provided by Morra’s payment service provider Montonio.

5. Shipping

5.1. Orders are shipped to the countries listed in section 1.5.
5.2. Delivery methods are provided during checkout and may vary depending on the destination country.
5.3. Estimated delivery times after dispatch are provided on the Delivery and shipping page. In-stock orders are usually packed within 1–2 working days. Delivery times are estimates and may vary during busy periods, public holidays or due to courier delays.
5.4. Delivery times are estimates and may vary due to circumstances beyond Morra’s reasonable control.
5.5. Ownership and risk of loss transfer to the customer upon physical receipt of the goods.
5.6. If an order includes both in-stock and pre-order products, Morra will ship the full order together when the pre-order product is ready, unless otherwise agreed.

6. Right of withdrawal and returns

6.1. Consumers have the right to withdraw from the sales contract within 14 days of receiving the goods without giving a reason.
6.2. To exercise the right of withdrawal, the customer may use the packing list & return form included with the shipment or contact Morra at hello@morra.cc. No reason for withdrawal is required.
6.3. Every Morra shipment includes a packing list & return form. When returning products using a Morra return method, the customer should complete the form and place it inside the return parcel. The customer may use the Morra return code or return label provided for the relevant delivery method, or arrange the return independently. If the customer arranges the return independently, the parcel must be sent to:

Morra
Disaintekstiil OÜ
Riia 138c
50411 Tartu
Estonia

6.4. Products must be returned without undue delay and no later than 14 days after the customer has informed Morra of the withdrawal.
6.5. The customer may handle and inspect the products only to the extent necessary to determine their nature, characteristics and functioning, as would be permitted in a physical retail store.
6.6. If the returned product shows signs of use beyond what is necessary for inspection, Morra may reduce the refund amount according to the diminished value of the product.
6.7. Return shipping is normally paid by the customer, except where the first-order return conditions in section 6.8 apply or where the product is faulty or the wrong item was delivered. If the customer uses a Morra return code or return label, any applicable return cost will be deducted from the refund. The applicable return costs are shown on the returns and exchanges page and in the return instructions provided with the order.
6.8. The customer’s first Morra webshop order includes one return parcel when the Morra return method provided for the original delivery is used. For Omniva and DPD Pickup orders, this return parcel is free. For DHL Express orders, the return cost is 10 €. No reason for the return or replacement purchase is required. Additional return parcels from the first order and returns from later orders are subject to the normal return charges.
6.9. Morra does not offer direct exchanges. If the customer wants a different size or colour, the original product may be returned and the preferred product ordered separately under the normal delivery terms. The customer does not need to wait for the return to reach Morra before placing a new order.
6.10. Morra will process the refund without undue delay and no later than 14 days after receiving the customer’s withdrawal request. Morra may wait with the refund until the returned goods have been received or the customer has provided proof that the goods have been sent back.
6.11. If the customer returns the full order, Morra refunds the product price and the standard delivery cost. Return shipping costs are not refunded. Express delivery upgrades are not refunded.
6.12. Refunds will be made using the same payment method used for the original purchase unless otherwise agreed.
6.13. If a customer returns a full set, Morra refunds the set price according to the normal return conditions. If a customer returns only part of a set, the set discount no longer applies. The item kept by the customer will be recalculated at its regular individual price, and the difference will be deducted from the refund.
6.14. The right of withdrawal does not apply to personalised or custom-made products, unless the product is faulty. This includes products with custom additions, such as a name or other personalised detail. Other legal exceptions may also apply where permitted under consumer protection legislation.

7. Defective products and statutory consumer rights

7.1. Morra is responsible for any lack of conformity that exists at the time of delivery and becomes apparent within the period provided by applicable consumer protection legislation.
7.2. If a product is defective, the customer should notify Morra within a reasonable time after becoming aware of the defect by contacting hello@morra.cc.
7.3. Where required by law, Morra will repair, replace, reduce the purchase price or provide a refund.
7.4. Products are intended for sporting use and are subject to normal wear and tear.
7.5. The following do not constitute product defects:
normal wear and tear resulting from regular use;
abrasion caused by sporting activity;
crash damage;
accidental damage;
improper washing or care;
misuse;
modifications or repairs carried out by persons not authorised by Morra;
damage caused by external factors.
7.6. Customers may be asked to provide photographs, descriptions or return the product for inspection.
7.7. If Morra confirms that the product is faulty or that the wrong item was delivered, Morra will cover the return cost and inform the customer of the next steps.

8. Personal data and direct marketing

8.1. Morra processes personal data for the purposes of order fulfilment, customer service, delivery and legal compliance.
8.2. Personal data may be shared with payment service providers, delivery partners and other service providers where necessary to fulfil the order.
8.3. Customers may subscribe to Morra’s newsletter by providing their consent.
8.4. Customers may withdraw marketing consent at any time using the unsubscribe link included in marketing communications or by contacting Morra.
8.5. Further information regarding the processing of personal data is provided in Morra’s Privacy Policy.

9. Intellectual property

9.1. All content published on the webshop, including photographs, graphics, product descriptions, logos, trademarks and other materials, is owned by Morra or its licensors and is protected by applicable intellectual property laws.
9.2. No content from the webshop may be copied, reproduced, distributed or used for commercial purposes without prior written consent from Morra.
9.3. References or links to third-party websites may be provided for convenience only. Morra is not responsible for the content or services available on such websites.

10. Governing law and dispute resolution

10.1. These Terms and Conditions are governed by the laws of the Republic of Estonia.
10.2. Nothing in these Terms and Conditions limits any mandatory consumer rights granted under the laws of the customer’s country of residence.
10.3. If the customer has a complaint, they should first contact Morra at hello@morra.cc.
10.4. If a complaint cannot be resolved directly with Morra, the customer may contact the Estonian Consumer Protection and Technical Regulatory Authority or the Consumer Disputes Committee, where applicable.
10.5. For cross-border consumer disputes within the EU, the customer may also contact the European Consumer Centre in their country of residence for advice and assistance.
10.6. Any disputes that cannot be resolved through consumer dispute resolution procedures shall be settled by Harju County Court unless mandatory law provides otherwise.

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Contact information

Morra
Disaintekstiil OÜ
Registration number: 12565822
Address: Riia 138c, 50411 Tartu, Estonia